The FAQs

Small Market Meetings Conference
September 23-25, 2018 - Ontario, California

 

  • Q. What airport should I fly into?

    A. Ontario International Airport (ONT)

  • Q. Will there be shuttle service from the airport to the conference hotel?

    A. Yes. Schedule TBA.

  • Q. When will you need my flight/travel information?

    A. Before August 20, 2018. Flight schedules are requested to insure that there are shuttles available when you arrive and to alleviate any long delays in getting you to your hotel. Flight/travel information can be e-mailed toThis email address is being protected from spambots. You need JavaScript enabled to view it..

  • Q. When can I make my hotel reservations?

    A. January 1, 2018.

    Meeting Planners: Please contact This email address is being protected from spambots. You need JavaScript enabled to view it. or call (800) 628-0993

    TRAVEL INDUSTRY: Please contact the Host Hotel listed below and tell them you are with the Small Market Meetings Conference block...

    TRAVEL INDUSTRY HOTEL - DoubleTree By Hilton Ontario Airport - 222 N Vineyard Avenue, Ontario, CA 91764 - PH: (909) 937-0900

    All hotel charges (re: room, tax, incidentals) will be the responsibility of the individual conference delegate. Hotel cut-off date is Friday, September 9, 2018.

  • Q. Is my hotel room included in my registration?

    A. Meeting Planners: Room and tax are included in your registration fee for September 23 and 24 only. Incidental charges are the responsibility of the individual delegate. Upon check in a major credit card will be requested from the hotel for incidentals.

    Travel Industry: Hotel rooms and incidental charges are the responsibility of all travel industry delegates.

  • Q. If I want to stay additional nights, what is the procedure?

    A. Simply call the SMMC offices at 800-628-0993 by August 20, 2018. SMMC will reserve your additional room nights and you can handle payment upon check-in. 

  • Q. What is the attire for the conference?

    A. Resort Business Casual is required at all daytime events. Evening events, unless otherwise specified, are business/casual. 

  • Q. What is the weather like in Ontario, California in September?

    A. Highs in the mid 80's, lows in the mid 60's. 

  • Q. What is Meet the Planner Marketplace?

    A. The purpose of Meet the Planner is for the Travel Industry delegate to provide information to the Meeting Planners. Meet the Planner is an appointment generated marketplace. Each appointment is 6 minutes in duration. The Planner is seated in a booth and the Travel Industry will move between appointments. 

  • Q. Why do you need an up-to-date e-mail address?

    A. SMMC marketplace appointments are made electronically. The appointment scheduler is e-mailed directly to you for ease of completion.

  • Q. When can I choose my appointments for the Ontario, CA Conference?

    A. SMMC will be requesting updated profiles via online e-mail from both meeting planners and travel industry the week of August 29, 2018, and appointment scheduling will follow via e-mail the week of September 7, 2018.

  • Q. What if I don't return the appointment schedule by the deadline?

    A. Any delegate who does not return appointment requests by the deadline, will be issued random appointments. Updated profiles will be collected the week of August 29, 2018, and appointment scheduling will follow via e-mail the week of September 7, 2018.

  • Q. When will I get my appointment schedule?

    A. Hard copies of appointments will be distributed to all meeting planner delegates at the SMMC registration area at the conference. Travel Industry will get their schedule via email, approximately 3 days prior to the conference and hard copies will be distributed at registration.

  • Q. What handouts are permitted at Meet the Planner?

    A. Travel Industry may distribute an 8.5 x 11", three-hole punched, company profile sheet and business cards. Brochures and giveaways are strictly prohibited on the Marketplace floor. All Delegates are encouraged to bring plenty of business cards for distribution at Marketplace and Social Events.

  • Q. What if I have a random appointment with a destination in which I'm not interested?

    A. Great business alliances can be forged from casual business acquaintances. Your interest in the destination may not be for today, but you will be building solid business relationships for future business. It's also a great way to see what destinations have to offer!

  • Q. Where and when is the 2019 Small Market Meetings Conference?

    A. Ontario, California, September 23-25, 2018.

 

Small Market Meetings Conference
PO Box 129, Salem, OH 44460
Tel: 800-628-0993
Fax: 330-337-1118